Q8 smiles

I forgot to scan my card with my last top-up/shop purchase.
Oops, can happen! Please contact us within 48h of the transaction via app or email (Smile@Q8smiles.com) to have your Smiles credited. Be sure to present your receipt or other proof of purchase so w...
Can I also save Smiles with my fuel card?
Absolutely! Do you have a Q8 Liberty card or another fuel card that allows you to fill up at Q8*? If so, we also reward you with Smiles at participating Q8 and Q8 easy stations in Belgium and Luxem...
I want to delete my Q8 smiles account. What should I do?
Are you sure? Of course we are sorry that you want to delete your account. We would like to have you as a customer. But even if we part our ways, we are happy to help you to ensure that the removal...
I prefer not to receive any emails from Q8 / Q8 smiles. How do I unsubscribe?
Is your inbox already overflowing? We get it. Via 'My Profile' in the Q8 app, you can unsubscribe in 1-2-3: just un-check the 'Q8 communication' or 'Q8 newsletter' box. Or do the same via the conta...
I tried to register but I received a notification that my email address is already in use.
That’s odd! There are two possibilities:1. Maybe your partner or a family member accidentally registered using your email address because you can only register once with the same email address. 2. ...
I’m unable to register via Facebook or Google. What do I do now?
Your internet connection may be unstable. If possible, try switching from Wi-Fi to your mobile network or vice versa, or try again later. By the way, you can simply register by entering your detail...
I did not receive a confirmation email to activate my account. What do I do now?
Be sure to check your spam folder because our emails have been known to end up there. Can’t find anything? Then request a new activation link on the Q8 app or on q8smiles.be (Belgium) or q8smiles.l...
My smartphone got lost/stolen. What about the Q8 app?
Once you’ve logged in on your device then you stay logged in. For your own safety we recommend that you reset your password. You can do this on the website or by downloading the Q8 app on your new ...
Where do I find your General Terms and Conditions?
Read the Q8 smiles terms & conditions in the app go to "privacy & terms" within your profile. Do you prefer to use the website? Go to https://smiles.q8.be (Belgium) or https://smiles.q8.lu (Luxembo...
Can I register without an email address?
To register on the Q8 smiles website or the Q8 app, you always need a phone number. In addition, you can add your email address to further keep up to date with the various promotions.
I did not receive a link to reset my password. What now?
Be sure to check your spam folder because our emails have been known to end up there. Can’t find anything? Then be sure to contact us. In the app click ‘Profile’ and then ‘Contact us’, use the cont...
I’ve forgotten my password. How do I reset it?
Oops! It happens to the best of us. Fortunately you can easily reset your password via the Q8 app or via the website. On the login screen simply click on the ‘Forgotten your password?’ link. You’ll...
Where do I find the privacy statement for Q8 ?
You can find our privacy statement in the Q8 app go to "privacy & terms" within your profile. Do you prefer to use the website? Go to q8smiles.be (Belgium) or q8smiles.lu (Luxembourg). Do you have ...
What if my partner and I use the same email address?
If both of you want to save Smiles with a separate card or app it’s best to create an extra email address. This way you can save Smiles even faster and both of you get to enjoy fun extras!
How do I activate my account?
Can't wait to activate your account and use our app? We get it. Just follow these steps: 1. Register via the app or at https://smiles.q8.be (Belgium) or https://smiles.q8.lu (Luxembourg).2. Confirm...
Are there any conditions to saving Smiles?
Yes. View the terms and conditions via the app to do so go to "privacy & terms" within your profile. Prefer to use the website? Surf to q8smiles.be (Belgium) or q8smiles.lu (Luxembourg).
I’ve bought a new smartphone. Can I keep using the Q8 app?
Absolutely! Just reinstall your favourite app and log in using the email address and password you used on your previous smartphone.
How do I change my email address?
You can easily edit your personal details on the app or on q8smiles.be (Belgium) or q8smiles.lu (Luxembourg):1. Go to ‘My profile’.2. Fill in your new email address.3. Open your inbox: you’ll find ...
How can I save Q8 smiles?
Super that you want to save Smiles. Because with Q8 smiles you get that little bit more every time. Do you want to benefit from it too? Then just follow these steps: - Download the Q8 app for iOS o...
Can I buy Smiles?
Why would you? Smiles are for free! You earn them with every purchase at a Q8 shop and with every top-up at a Q8 or Q8 easy petrol station.
Does my Q8 smiles card replace the Q8 Liberty card?
No, it doesn’t. With a Q8 smiles card you save Smiles and benefit from promos. The Q8 liberty card is used to link the fuel taken or any shop purchases to a Q8 liberty account to make sure that the...
Can I pay with my Q8 smiles card and/or via the app?
The Q8 smiles card is for fun things: not paying, but saving Smiles! ;-) That's why we love the mobile payment/fueling functionality of our Q8 app. Just link your mobile banking app, credit card or...
Can I also use my Q8 smiles card somewhere else?
Your Q8 smiles card is valid in Belgium and Luxembourg. Swipe your card to save Smiles when refilling at every participating Q8 and Q8 easy petrol station and in the Q8 shops, such as Delhaize Shop...
How do I link a payment card or petrol card to my Q8 account?
Can I merge the Smiles from different cards?
Unfortunately it is not possible to merge Smiles from different cards or to transfer Smiles because your card and/or app are strictly personal.
How long do my saved Smiles stay valid?
Your saved Smiles remain valid for 24 months, until the end of the Q8 loyalty programme. However, there are two conditions:1. If you’re not registered your Smiles automatically expire after 9 month...
Do I get 100 Smiles as a gift for registering?
Yes! After you register for Q8 smiles, you will receive 50 Smiles from us. Just like that!   And that's not all! After your first two transactions of minimum 25 liters and/or €2 spent in the Q8 sho...
I already save Smiles with a card. Can I also save Smiles with the Q8 app?
You can save Smiles with your card as well as with the Q8 app. At least: if you have registered. Haven't registered yet? Then do that first! Then you can link your card to the app.   Don't hesitate...
What is the difference between the Q8 smiles card and the app?
Smiles can be earned both with your Q8 smiles card and via the Q8 app. To activate the app, you must first register. After you register, you can link your card to your app and save both ways.   But...
Do I have to register to save Smiles?
It’s best to register at the earliest opportunity on the app or via Q8smiles.be (Belgium) or q8smiles.lu (Luxembourg). Forget to register and you lose the Smiles you’ve saved after 9 months... and ...