I have applied for my Q8 smiles card but I haven’t received it yet.
By regular mail it can take up to 14 days for your card to arrive. Has it been longer than that? Then feel free to contact our customer service by filling out the contact form in the app or on our website (Belgium or Luxembourg). Or call our toll-free number 0800 11 323 (Belgium) or 8002 7667 (Luxembourg). They can check the status of your application immediately.
Want to start saving save Smiles immediately? Then collect your card from one of the Q8 petrol stations in Belgium or Luxembourg, or simply download the Q8 app from the App Store or from Google Play.
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Artikelen in deze sectie
- What if my partner and I use the same email address?
- How can I save Q8 smiles?
- Can I buy Smiles?
- Can I pay with my Q8 smiles card and/or via the app?
- Can I also use my Q8 smiles card somewhere else?
- What is the difference between the Q8 smiles card and the app?
- Can I use the Q8 app on any type of smartphone?
- I have found someone else’s Q8 smiles card. What should I do with it?
- I have applied for my Q8 smiles card but I haven’t received it yet.