Claim missed Smiles via Q8 app or website

Forgot or didn’t manage to collect Smiles during your last transaction? No problem: you can still claim them via the Q8 app or our website www.q8smiles.be.

In the Q8 app:

1. Tap your name at the top.
2. Select Claim Smiles.
3. Enter the requested details:
4. Tap Claim your Smiles. The Smiles will be added to your account.

On the website (www.q8smiles.be):

1. Go to www.q8smiles.be and log in.
2. Click Smiles in the menu.
3. On the right, select History to view your transactions and Smiles.
4. Click Claim them here.
5. Enter the requested details:
6. Click Claim your Smiles. The Smiles will be added to your account.

Tip: Not sure when you refueled or how much you paid? Check your bank statements; they usually contain all the necessary information.