How can I activate mobile refueling for my fuel card(s)?
Business Customer
Are you the account administrator? Then follow the steps below to activate mobile refueling for the cardholder(s). If you do not have access to the customer portal, please contact your fleet manager or employer.
Step 1: activate mobile refueling via the customer portal - to be done by the account administrator
- Log in to the Customer Portal
- Check if a driver is linked to the fuel card. If not, click here for the next steps. If a driver is linked, proceed to the next step.
- Click on Drivers
- Click on Mobile Authorizations
- Find the desired driver and click on the three dots next to the name
- Select Enable mobile enrollment
- Click on Continue
- The driver will then receive an email with instructions to link the card to the Q8 app. Proceed to Step 2
Do you want to activate mobile refueling for more than 10 drivers? Contact us at cardsupport@q8.be. You will receive an Excel file to prepare the bulk activation. Once you have received the file, follow the steps below.
- Click on Drivers
- Click on Mobile Authorizations
- Click on Global Actions
- Click on Bulk upload
- Click on Choose File and upload the completed Excel file
- Click on Import Excel
- The drivers will receive an email with instructions to link the card to the Q8 app. Proceed to Step 2
Step 2: link the fuel card in the Q8 app - to be done by the driver
- Open the latest version of the Q8 app.
- Open your profile at the top right.
- Go to Bank and fuel cards > Add card > Q8 Liberty card.
- Enter:
- the last 6 digits of your fuel card;
- the email address linked to your driver profile
- Confirm the link with the security code you receive by email.
Attention:
- also check your spam or junk email folder
- use the same email address on which the invitation email was received. This is the email address linked to the driver profile and ensure the email did not end up in your spam or junk email folder
- the email did not end up in your spam or junk email folder
Private Customer
Do you have a business account with one or more fuel cards? Then follow the steps above to gain access to the customer portal.
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