Has your vehicle already stopped charging, but does your charging session still appear to be active in the Q8 app or Q8 electric business app? Don't panic! It can happen that the status of your charging session is not updated immediately.

Good news: you don't have to worry about additional charging costs. Once your charging session has actually ended, the costs will not continue to increase. You can also start a new charging session immediately.

What should you do?

1. Check whether your previous charging session has ended. Check that your vehicle is no longer charging.
2. Feel free to start a new charging session. Normally, the previous charging session is automatically closed as soon as you start a new one.
3. Is your previous charging session still active? We will be happy to help you. Contact us at EV@Q8.com

What information do we need to help you quickly?

Please send us the following information by email so that we can quickly find your charging session and help you as soon as possible:

• Company name
• Customer number
• Driver's name
• The full charging card number
• Date of the charging session

You can email this information, along with a brief description of the problem, to EV@Q8.com.

This will allow us to address your issue effectively and ensure that you can get back to charging worry-free as soon as possible.