My home charger does not recognize my charging card. What now?
Do you want to start charging, but is your home charger not responding to your Q8 electric charging card? Don’t worry. What you should do depends on the type of charging card you use.
I am a private customer
Did you purchase or have a home charger installed yourself that was not obtained through Q8? First, check the following:
- Check whether your charging card is activated. As a private customer, you manage and activate your Q8 electric charging card through the Q8 app.
- Try your charging card at another charging point. Does your charging card work there? Then the problem may be with your home charger.
- Check your charging card for damage. Is your card damaged, or does it also not work at other charging points? First block your current card and then request a new one through the Q8 app.
- Does your charging card work at other charging points but not at home? Contact the supplier or operator of your home charger to check why the Q8 electric charging card is not being accepted.
Tip: You can also try to start your charging session through the Q8 app. Mobile charging is not available at all charging points.
I am a business customer
Do you use a Q8 electric charging card through your employer? You can often tell that the charging card is not recognized by looking at the LED light on your home charger:
- Peblar: the LED light flashes red 2 or 3 times.
- Alfen: the LED light is half red and half white.
- EVBox: the LED light flashes red.
- Check whether your charging card is activated. As a business customer, you manage and activate your Q8 electric charging card through the Q8 electric business app. Click here for the activation process.
- Have you activated your charging card, but is it still not recognized by your Q8 home charger? Contact us through the contact form so that the problem can be investigated further.
Tip: After activation, you will also receive information about using the Q8 electric business app. This allows you to start your charging session while the problem with your charging card is being investigated further.