My Q8 electric card is lost, stolen or damaged. What should I do?
Private users
You can block your current card and immediately request a new one via the Q8 app.
How to do this:
Open the app
Go to the menu by selecting your profile in the top right corner
Select Charging passes
Choose the relevant card and select “Problems with your card?”
Block your card
Immediately request a new card
Your new Q8 electric card is usually delivered within 5 working days.
Corporate customer
Are you a corporate customer, please consult the FAQ:
“My Q8 electric business charging card is lost or stolen. What should I do?”
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