Business customers

Are you a business customer?

Please consult the FAQ:
“My professional Q8 electric charging card no longer works. What should I do?”

Private customers

Your Q8 electric card may be temporarily deactivated for several reasons.

Possible causes and solutions:

1. Your linked payment method has expired
The expiry date of your payment card has passed.
→ Add a valid payment method in the Q8 app to reactivate your card.

2. There are outstanding payments
→ Settle the outstanding amounts to reactivate your Q8 electric card.

Once the payment has been successfully processed, your card will be automatically reactivated.

Do you still have questions or does the issue persist?
Please contact the Q8 customer service team.