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What rules apply to earning Smiles?

How often can I earn Smiles?

To prevent misuse of the rewards program, the following limits apply:

  • You can use a maximum of 3 transactions per day to earn Smiles.
  • Of these, a maximum of 2 transactions may be fuel transactions.
  • There must be at least 30 minutes between two fuel transactions. 
  • For purchases in the shop, you can earn a maximum of 50 Smiles per transaction. Even if your purchase exceeds €50, you will receive a maximum of 50 Smiles.

If one of these limits is exceeded, no Smiles will be awarded for the transaction concerned.

Which products are not eligible for Smiles?

You cannot earn Q8 Smiles on the following products and purchases:

  • Tobacco products
  • Lottery and gambling products
  • Garbage bags
  • Stamps
  • Money transfers
  • Shop products purchased through a separate terminal, such as purchases from coffee vending machines,...

For products paid for through a separate terminal, the purchase cannot be linked to the Q8 Smiles program. As a result, no Smiles will be awarded for these purchases.

Can I earn Smiles with any fuel card?

No. Transactions related to commercial road transport (CRT) are excluded from the Q8 Smiles program. Certain fuel cards also cannot be used to earn Smiles due to technical limitations.

You cannot earn Smiles with the following cards:

  • EDC
  • E100
  • IQ Card
  • Eurotoll / Logpay
  • IDS
  • UTA

There is an exception for DKV:

  • Belgium: Earning Smiles with DKV is possible.
  • Luxembourg: Earning Smiles with DKV is not possible.
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