Q8 loyalty
My personal data and Q8 app profile
- What is a Q8 app profile and what can I do with it?
- Where can I find the cookie policy?
- I want to delete my Q8 smiles account. What should I do?
- I tried to register but I received a notification that my email address is already in use.
- My smartphone got lost/stolen. What about the Q8 app?
- Where do I find your General Terms and Conditions?
Exchange Smiles
- I want to exchange my voucher but I can’t find it in the app. What now?
- I get an error message when I scan my voucher. What now?
- I have multiple vouchers. How can I tell if a voucher has already been used?
- Who are the Q8 smiles gift partners?
- When do my vouchers expire?
- How many Smiles do I need for a voucher?
Collecting Smiles
- I forgot to scan my card with my last top-up/shop purchase.
- Can I also save Smiles with my fuel card?
- Can I register without an email address?
- Can I merge the Smiles from different cards?
- How long do my saved Smiles stay valid?
- I already save Smiles with a card. Can I also save Smiles with the Q8 app?