How can we help you?

I get an error message when I scan my voucher. What now?

First check if the voucher is still valid. It’s not? Then unfortunately you can no longer use it. It’s still valid? Then ask a shop assistant to help you or contact the Q8 smiles customer service via the contact form (Belgium or Luxembourg) or call our toll-free number 0800 11 323 (Belgium) or 8002 7667 (Luxembourg).

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