I get an error message when I scan my voucher. What now?
First check if the voucher is still valid. It’s not? Then unfortunately you can no longer use it. It’s still valid? Then ask a shop assistant to help you or contact the Q8 smiles customer service via the contact form (Belgium or Luxembourg) or call our toll-free number 0800 11 323 (Belgium) or 8002 7667 (Luxembourg).
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Artikelen in deze sectie
- I want to exchange my voucher but I can’t find it in the app. What now?
- I get an error message when I scan my voucher. What now?
- I have multiple vouchers. How can I tell if a voucher has already been used?
- Who are the Q8 smiles gift partners?
- When do my vouchers expire?
- How many Smiles do I need for a voucher?
- How can I exchange Smiles for gift vouchers?