Has your car already stopped charging, but does your charging session still appear to be active in the Q8 app or Q8 electric business app? Don't panic! It can happen that the status of your charging session is not updated immediately.

Good news: you don't have to worry about additional charging costs. Once your charging session has actually ended, the costs will not continue to increase. You can also start a new charging session immediately.

Are you a private customer?* Follow the steps below:

1. Check in the Q8 app whether your previous charging session has ended. Make sure that your car is no longer charging.
2. Feel free to start a new charging session. Normally, the previous charging session is automatically closed as soon as you start a new one.
3. Is your previous charging session still active? We're happy to help. Contact us via our contact form

* Your Q8 charge card starts with Q8E...

Are you a business customer?* Follow the steps below:

1. Check in the Q8 electric business app whether your previous charging session has ended. Make sure that your car is no longer charging.
2. Feel free to start a new charging session. Normally, the previous charging session is automatically closed as soon as you start a new one.
3. Is your previous charging session still active? We're happy to help. Contact us at EV@Q8.com. Send us the following information by email so that we can quickly find your charging session and help you as soon as possible:

• Company name
• Customer number
• Driver's name
• Full charge card number
• Date of the charging session

* Your Q8 charge card starts with Q8C...