You can reset your charging station yourself in the event of a malfunction, provided you have an Alfen or Peblar charging station and use the Q8 electric home charging portal:

• Are you a Belgian customer? Click here. 
• Are you a Dutch customer? Click here.
• Are you a Luxembourg customer? Click here. 

Reset as follows:

• Go to the login page and access your charging management system. Make sure you have selected the correct charging management system; otherwise, it will not be possible to log in.
• After logging in, go to ‘Charging points’ in the menu. Here you will see your own charging point.
• Click the blue charging point ID, scroll down, and select a soft reset (the power supply will be switched off and restarted).
• Check whether this has resolved the malfunction.
• If the malfunction has not been resolved by the soft reset, you can also perform a hard reset (software recovery).

If you do not have a charging management system, you can try disconnecting the charging station from the power supply in the meter cupboard. Do this for at least 15 minutes to perform a full reset.

If the above does not resolve the malfunction, please contact us.