It is not possible to change your customer details yourself via the online customer portal.

To update your address details, company name or email address, please send an email to cardsupport@q8.be.

Important:
All customer details can be changed except for the VAT or Chamber of Commerce (KVK) number.

If your company receives a new VAT or KVK number, this is considered a new legal entity. In that case:

• a new customer number is required

• a new contract must be concluded

• and new cards will need to be requested

Once the changes have been processed, you will receive a confirmation by email.