Are you a private customer*? Follow the steps below:

*You have activated a payment method in the Q8 app or you have a Q8 charging card (starts with Q8E...)

At the moment, you can pay via credit card in the BENELUX and via debit card in the BELUX. If you want to change these details, you can do so yourself via the Q8 app. To do this, open the ‘My account’ menu and choose to edit your payment information.

Are you a business customer**? Follow the steps below:

**You have a Q8 fuel card and/or Q8 charging card (starts with Q8C...)

Would you like to change your account number? Send an email to liberty.sepa@q8.com. 

Good to know

• By default, we use a business account for direct debit
• Would you like to use a personal account? Please clearly mention this in your email

After submitting your request, you will receive an email from Twikey to securely activate the new direct debit online. Once the activation has been processed, we will update your account number.

Please note

• Invoices that have already been submitted to your old account number cannot be submitted again to another account number
• Did a payment via your old account number fail? You will then pay this invoice manually