If your business charging card is not working, this may have several causes. Please follow the steps below in order.

Step 1: Check whether there is an issue with the charging station

Sometimes the problem is not related to the card, but to the charging station.

• Check whether the charging station has power

• Check whether the screen or indicators are active

• If possible, try another charging station

Does the charging station appear to have a technical issue (no power, no connection)?

→ Call the phone number displayed on the charging station.
You will be directly connected to the operator of that charging station.

Step 2: Try mobile charging

If the charging station appears to be working properly, you can try starting the charging session via the Q8 electric business app.

Please note: mobile charging is not available at all charging stations, but it may help in some cases when the card is not being read.

Step 3: Check card and account settings

Are you a fleet manager or do you have access to Q8 libertyweb?

If so, check:

• Whether the card is blocked

• Whether the credit limit has been reached

• Whether there is a block due to unpaid invoices

If the credit limit has been reached or there are outstanding invoices, all cards may be temporarily declined.

Unable to log in?
Please consult the FAQ: “I cannot log in to Q8 libertyweb. What should I do ”

Step 4: Check whether the charging card is physically damaged (exceptional)

In rare cases, a charging card may be damaged.

For example:

• Visible damage

• Severe bending

• Exposure to strong magnetic fields

Do you believe the card is defective?

Request a new card via Q8 libertyweb.

Important: always block the old card before requesting a new one.

Still experiencing issues?

Have you checked all the steps above and the card still does not work?

Please contact us:

During office hours: +32 3 241 37 30
Outside office hours: ev@q8.com

Please mention:

• The card number

• The charging station

• The time of the issue

• Any error message

This will help us assist you more quickly.