I keep getting an error message saying my phone is not secure enough. What should I do?
Business Customer
Do you use your physical fuel card or payment card to refuel via the Q8 app? Your phone must then be secured with a PIN code, pattern lock, facial recognition or fingerprint authentication. Without this security, mobile refuelling will not work. You can easily enable this in your device’s security settings. Then try mobile refuelling again.
Private Customer
You cannot request a fuel card without a business account. If you would like a fuel card for personal use, you can apply for one through an approved membership organisation that offers fuel cards. In the meantime, you can easily refuel via the Q8 app by linking a payment card. Do you have a business account with one or more fuel cards? Then follow the steps above.
Do you use your physical fuel card or payment card to refuel via the Q8 app? Your phone must then be secured with a PIN code, pattern lock, facial recognition or fingerprint authentication. Without this security, mobile refuelling will not work. You can easily enable this in your device’s security settings. Then try mobile refuelling again.
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