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Q8
Fuel & Pay
How can we help you?
Fuel & Pay
Refuel
I started a transaction but didn’t refuel. What will happen now?
I entered the wrong pump number. What should I do now?
How do I cancel my transaction?
I have received an error message saying that my limits have been exceeded. What does this mean?
The pump stopped before my tank was full. Why?
The pump I selected is being used by another customer. What should I do now?
Payment
Why was an amount of €125 or €375 deducted from my account?
What payment methods can I use at Q8 stations?
Mobile refuelling
How do I link a payment card or petrol card to my Q8 account?
I get an error message when using mobile refuelling. What do I need to do?
I keep getting an error message saying that my phone is not secure enough. What do I need to do?
Can I still use mobile refuelling with my payment or Q8 Liberty card if I use another smartphone?
What do I need to do to save Smiles via my mobile transactions?
Which payment or fuel cards can I use in the app?
See all 21 articles
Malfunctions and defects
The pump isn’t working. What should I do now?
Product Information
What is AdBlue and where can I refuel AdBlue at Q8?
Tank receipt
I didn’t receive a ticket after refuelling. What should I do now?
How can I receive an invoice for my fuel purchases at Q8 and Q8 easy? (for businesses only)
Prices and discounts
How do I learn when there is an action at Q8?
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