Important! Are you a business customer?
Please consult the FAQ: “My professional Q8 electric charging card no longer works. What should I do?”

If you are a private customer and your charging card is not working, this may have several causes. Please follow the steps below in order.

Step 1: Check whether there is an issue with the charging station

Sometimes the problem is not related to your charging card, but to the charging station.

• Check whether the charging station has power

• Check whether the screen or indicators are active

• If possible, try another charging station

Does the charging station appear to have a technical issue (no power, no connection)?

→ Call the phone number displayed on the charging station.
You will be directly connected to the operator of that charging station.

Step 2: Try mobile charging via the Q8 app

If the charging station appears to be working properly, try starting the charging session via the Q8 app.

Please note: mobile charging is not available at all charging stations, but it may help in some cases when the card is not being read.

Step 3: Check whether the charging card is physically damaged (exceptional)

In rare cases, a charging card may be damaged.

For example:

• Visible damage

• Severe bending

• Exposure to strong magnetic fields

Do you believe the card is defective?

Request a new card via the Q8 app.

Still experiencing issues?

Have you completed all the steps above and the card still does not work?

Please contact us:

by phone: +32 3 241 35 35
or via the web form.

Please mention:

• The card number

• The charging station

• The time of the issue

• Any error message

This will help us assist you more quickly.