Would you like to change your bank account number? Send an email to liberty.sepa@q8.com. 

Good to know

• By default, we use a business bank account for direct debit payments.
• Would you like to use a private bank account? Please clearly mention this in your email.

After your request, you will receive an email from Twikey to securely activate the new direct debit online. Once the activation has been processed, we will update your bank account number.

Important

• Invoices already submitted to your old bank account cannot be resubmitted to another account number.
• If a payment from your old bank account failed, you will need to pay that invoice manually.

As a private customer, you make mobile payments through the Q8 app using your payment card. Therefore, you do not need to activate a direct debit. You register your card once in the app, and payments are then processed directly through the linked payment card.