Request a new PIN code

1. Log in to the Customer Portal. If this does not work, click here.

2. Go to the Cards menu

3. Click on Search Cards

4. Find the card for which you need the PIN code

5. Click on the three dots next to the card

6. Click on Reissue PIN letter

7. The PIN code will only be sent by mail and cannot be communicated digitally

What to do while waiting for the PIN code

While waiting, you can always refuel via our Q8 app. Click here for the steps to activate this feature.