It is possible that you have not (yet) received your Q8 liberty Card and/or the associated PIN code. Below you will find what to do in each situation.

I have received my card or my PIN code, but not both

This is completely normal.

For security reasons, the card and the PIN code are sent separately and on different days.

What can you do?

• Please wait: the second shipment usually follows within a few days

• Have you not received the other item within three working days?
  → Please contact us so we can check this for you

I have not received my card and PIN code

Cards are sent after your application has been processed and delivery usually takes 7 to 10 working days.

Have you recently completed your application?

• If so, we kindly ask you to wait until this period has passed

• Via Q8 libertyweb, you can check whether your card request was successfully processed and to which address the card and PIN code were sent.

Have you still not received anything after 10 working days?

• Please contact us so we can investigate this for you

What can I do in the meantime?

Even if you have not yet received your card or PIN code, you can already start mobile fueling via the Q8 app.

Not sure how mobile fueling works?
Please consult the FAQ “How can I activate mobile refuelling via the Q8 app for my Q8 Liberty Card(s)?” for a step-by-step explanation.