I have entered an incorrect PIN three times. What now?
If you enter an incorrect PIN three times, your fuel card will be temporarily blocked. After 24 hours, the card will be automatically reactivated. You do not need to take any action. After that, you can use the card again with the correct PIN.
Forgot your PIN?
Are you the account administrator? Then you can easily request a new PIN yourself via the customer portal. Click here for the necessary steps.
Do you not have access? Then contact your fleet manager or employer.
What to do while waiting for the PIN
In the meantime, you can always use mobile fueling through our Q8 app. Click here for the steps to activate this feature.
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