First, check if location services (GPS) are enabled and if the Q8 app has permission to use your location. Then check via the station finder in the Q8 app whether you are at a station where mobile refueling is available. Completely close the app and reopen it.

Does the problem persist? Then use your physical fuel card to refuel. If you do not have it on hand, you can link a payment card to the Q8 app. This way you can still refuel and automatically continue to earn Smiles points for your transaction.

If you ultimately paid with your payment card without linking it to the Q8 app, click here to find out how you can still obtain your Smiles points for your transaction.