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My smartphone switched off/the battery is empty. What should I do now?

Business Customer

Use your physical fuel card or payment card for mobile refuelling via the Q8 app. If your phone switches off while refuelling, your transaction will be completed automatically. Simply return the nozzle to the pump.

You can then continue refuelling with your physical fuel card or payment card. Would you still like to receive the Smiles points for this transaction? Click here to view the required steps.


Private Customer

As a private customer, you can refuel via the Q8 app using your payment card. Would you like a fuel card for private use? You can apply for one through an approved partner organisation that offers fuel cards.

If your phone switches off while refuelling, your transaction will be completed automatically. Simply return the nozzle to the pump.

You can then continue refuelling with your payment card. Would you still like to receive the Smiles points for this transaction? Click here to view the required steps.

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