My smartphone switched off/the battery is empty. What should I do now?
Business Customer
Use your physical fuel card or payment card for mobile refuelling via the Q8 app. If your phone switches off while refuelling, your transaction will be completed automatically. Simply return the nozzle to the pump.
You can then continue refuelling with your physical fuel card or payment card. Would you still like to receive the Smiles points for this transaction? Click here to view the required steps.
Private Customer
As a private customer, you can refuel via the Q8 app using your payment card. Would you like a fuel card for private use? You can apply for one through an approved partner organisation that offers fuel cards.
If your phone switches off while refuelling, your transaction will be completed automatically. Simply return the nozzle to the pump.
You can then continue refuelling with your payment card. Would you still like to receive the Smiles points for this transaction? Click here to view the required steps.
Articles in this section
- How can I create a vehicle and link it to my card?
- How do I create a driver and link them to my card?
- How can I view my transactions?
- How do I link a payment card or petrol card to my Q8 account?
- I get an error message when using mobile refuelling. What do I need to do?
- I keep getting an error message saying my phone is not secure enough. What should I do?
- Can I still use mobile refuelling with my payment card or fuel card when using a different smartphone?
- What do I need to do to save Smiles via my mobile transactions?
- Which payment or fuel cards can I use in the app?
- Do I have to pay extra costs if I use mobile refuelling via the app?