At Q8/Tango, protecting your data is extremely important to us. That is why we use a more secure login system with two-factor authentication (2FA).

Think of it as an extra lock on the door of your customer portal. In addition to your password, you will also be asked to enter a unique verification code that you receive by email.

To continue using the customer portal, we kindly ask you to follow the steps below once.

Did you become a customer BEFORE 03/09/2026? Then follow the steps below.

1. Log in using the ‘old’ familiar method

· Go to the Customer Portal
· Enter your customer number and click NEXT.
· Enter your password and click NEXT.
· Enter your email address, first name and last name, then click PROCEED.
· You will receive an email to confirm your email address. Click the link in this email.
· After confirmation, a verification screen will appear. Click LOGIN.

Forgot your password? Follow the steps below to reset or change your password:

· Go to the Customer Portal
· Enter your customer number and click NEXT.
· Click Forgot your password?
· Enter your customer number again and click PROCEED.
· You will receive an email containing a verification code that remains valid for 10 minutes. Enter this code and choose a new password that meets the following requirements:

• At least 1 uppercase letter
• At least 1 lowercase letter
• At least 1 number
• At least 1 special character
• Between 8 and 16 characters long

Once you have logged in, your account will be migrated to our new login system. From then on, you can log in using two-factor authentication (2FA).

2. Log in using the new method

After the one-time activation, you will log in using the steps below:

1. Go to the Customer Portal.
2. Enter your email address and click NEXT.
3. Enter your password and click NEXT.
4. You will receive an OTP (One Time Password) by email. Enter this code and click LOGIN.

Did you become a customer FROM 03/09/2026? Then follow the steps below.

1. Click the link in the confirmation email you received.
2. Choose a password and click NEXT:
   • At least 1 uppercase letter
   • At least 1 lowercase letter
   • At least 1 number
   • At least 1 special character
   • Between 8 and 16 characters long
3. You will receive an email to confirm your email address. Click the link in this email.
4. On the Customer Portal login page, enter your password again and click NEXT.
5. You will receive an OTP (One Time Password) by email. Enter this code and click LOGIN.

Do you have any questions or experience problems activating your account? Please contact our Customer Service team. We will be happy to assist you.