At Q8/Tango, we consider protecting your data particularly important. That is why we use a more secure login system with two-step verification.

Think of it as an extra lock on the door to your customer portal. In addition to your password, you will also be asked for a unique verification code that you receive by email.

Scenario 1: You were a customer before 09/03/2026 and are not yet using two-step verification

Follow the steps below to activate two-step verification.

1. Log in one last time using the “old” familiar method

• Go to the Customer Portal.
• Enter your username and click NEXT. Forgot your username? Click here
• Enter your password and click NEXT. Forgot your password? Click here
• Enter your email address, first name, and last name, and click PROCEED.
• You will receive an email to confirm your email address. Click the link in this email.
• After confirmation, a screen will appear confirming the verification. Click LOGIN.

2. Log in with two-step verification

• Go to the Customer Portal.
• Enter your email address and click NEXT.
• Enter your password and click NEXT.
• You will receive a one-time numeric code by email. Enter this code and click LOGIN.

From now on, you are logged in with two-step verification.

Scenario 2: You are a new customer or have already activated two-step verification

Choose the option that applies to you below:

A. You are a new customer after 09/03/2026 and are logging in for the first time

You received an invitation to the customer portal. Follow the steps below to activate your account:

• In the invitation, click Confirm email address to confirm your email address. Please note: this link is valid for seven days
• After confirming your email address, you will receive another email with a link to set your password
• Choose a password and click NEXT. Your password must meet the following requirements:
  • At least 1 uppercase letter
  • At least 1 lowercase letter
  • At least 1 number
  • At least 1 punctuation mark
  • Between 8 and 16 characters long
• You will receive a one-time numeric code by email. Enter this code and click LOGIN.

B. You have already logged in with two-step verification

• Go to the Customer Portal.
• Enter your username and click NEXT. Forgot your username? Click here
• Enter your password and click NEXT. Forgot your password? Click here
• You will receive a one-time numeric code by email. Enter this code and click LOGIN.

From now on, you are logged in with two-step verification.