Business Customer

Are you the account administrator? Then you can easily block or unblock a fuel card yourself via the customer portal. Do you not have access? Please contact your fleet manager or employer.

Block a fuel card

1. Log in to the Customer Portal. Having trouble? Click here.

2. Click on the Cards tab
3. Click on Search Cards
4. Click on the three dots next to the fuel card
5. Click on Block
6. Select a reason for blocking from the drop-down list
7. Indicate whether you want to order a replacement card with the same settings and click Save
8. Note: not every blocking reason allows for reissuing a fuel card. A replacement fuel card will always have a new card number and a new PIN code

1. Click again on the Cards tab
2. Click on Search Cards
3. Click on the three dots next to the fuel card
4. Click on Unblock
5. Note: only the blocking reason Temporary Block allows a fuel card to be unblocked. If you selected a different blocking reason, you must request a new fuel card.

Track your request

1. Click again on the Cards tab
2. Go to View Card Requests
3. When the status Success is displayed, your request has been correctly registered (Note: this may take a few minutes)

Private Customer

Do you have a business account with one or more fuel cards? Then follow the steps above to block or unblock your fuel card.