How can I view or download a copy of my invoice for my charging sessions?
Business Customer
Are you the account administrator? Then you can easily view and download the invoice yourself via the customer portal. If you do not have access, please contact your fleet manager or employer.
Invoices for public and office charging sessions AFTER 07/07/2025
Log in to the Customer Portal. If this does not work, click here.
Click on Customer in the menu on the left side
Click on Invoices
Click on the three dots next to the invoice you want to view
Click on Details
- Download an Excel file of your invoice.
Note: Currently, there is no PDF version of your invoice available on the Customer Portal. If you still need a PDF, you can find it in your mailbox. Under the Contact details tab in the customer portal, you can see to which email address the invoices have been sent.
Are you a Belgian or Dutch customer? Then you can view your invoices via the new Q8 Electric platform (for BE/NL customers). As a Luxembourg customer, you can also use the new Q8 Electric platform (for LU customers).
Invoices for public and office charging sessions BEFORE 07/07/2025
You can find these charging sessions on the old Q8 electric customer portal. Use the same credentials as for the Q8 Electric App to log in.
Invoices (refunds) for home charging sessions from Powerdale Nexxtender home chargers
You can also find these on the old Q8 electric customer portal. Use the same credentials as for the Q8 Electric App to log in. Additionally, the invoices are also available on our new Q8 electric customer portal. Belgian and Dutch customers can access the new Q8 electric platform via this link, and Luxembourg customers via this link.
Invoices (refunds) for home charging sessions from other types of home chargers
Are you a Belgian or Dutch customer? Then you can view your invoices via the new Q8 Electric platform (for BE/NL customers). As a Luxembourg customer, you can also use the new Q8 Electric platform (for LU customers).
Invoices for hardware installation
You will receive these from our partner 50five. If you have not yet received an invoice, please contact us.