There is an important difference between the credit limit and the card limit. Both determine how much you can fuel, but they apply at different levels.

What is a credit limit?

• The credit limit applies to your entire account.

• It is the maximum total amount your company can spend across all cards combined.

• The credit limit therefore determines how much “available capacity” there is for all your cards and is influenced by outstanding invoices and transactions that have not yet been invoiced.

What is a card limit?

• The card limit applies to one specific card.

• It determines how much can be fueled with that single card (for example per day, week or month).

• Please note: if you increase a card limit, there must also be sufficient available credit limit at account level.

How can I change a card limit?

Lowering a card limit

You can lower a card limit yourself via Q8 libertyweb.

1. Log in to Q8 libertyweb
   Can’t log in? Please consult the FAQ “I can’t log in to Q8 liberty web”.

2. Go to ‘Cards’ and select ‘Change / mass update card velocity limits & products’

3. Select the cards for which you want to lower the limit and click ‘Continue’

4. Set the desired limit and click ‘Save’

This change takes effect immediately.

Increasing a card limit

You cannot increase a card limit yourself via the portal.

If you would like to increase a card limit:

• you (or, for larger companies, the fleet manager) should contact us by email at cardsupport@q8.be

• we will check whether this is possible, taking into account the available credit limit

How can I change my credit limit?

Changing a credit limit is always done via email to cardsupport@q8.be.

• This cannot be done via the online portal

• We will review your request and the financial possibilities

• If necessary, we will contact you for additional information