I did not receive a receipt. How can I obtain a copy?
Business customer
At a staffed station, you can request a copy of your fuel receipt at the cashier within 14 days of your transaction. Click here for the station's contact details.
Would you like to obtain a receipt for a transaction made at an unmanned station? You can request it via this form. We will send you your receipt as soon as possible.
Did you know that, as a business customer, you can use mobile refuelling via our Q8 app by linking your payment card or fuel card? When you refuel using the app, you do not receive a paper receipt at the payment terminal. You can easily find all your transactions in the Q8 app under Profile > Transactions. There you can view the details and download a copy of your receipt.
Private customer
Would you like to obtain a receipt for a transaction made at a Q8 station? You can do so very easily via our fuel receipt module. Here, from the day after your refuelling until three months later, you can receive a copy of the receipt by email or print it out straight away. At the top of every page on our website, you’ll find the ‘Refuel’ button, and under ‘Services’, you can click on ‘Request fuel receipt’.
To fill in the fields, you’ll need the exact details as they appear on your bank statement:
- Q8 petrol station
- Date
- Time
- Product
- Amount
- Email address to send the fuel receipt to
If you’re unable to request a fuel receipt via the module, please contact our customer service team at www.q8.be/question
As a private customer, you can use mobile refuelling via our Q8 app by linking your payment card. When you refuel using the app, you do not receive a paper receipt at the payment terminal. You can easily find all your transactions in the Q8 app under Profile > Transactions. There you can view the details and download a copy of your receipt.