Sometimes you may accidentally receive another customer's receipt. This can happen due to a technical issue or because the previous customer did not collect their receipt. Always check whether the card number shown on the receipt matches the number of your payment card.

Do the card numbers not match?

If not, you have received the previous customer's receipt.

• Did you refuel at a staffed station? You can request the correct receipt at the cashier within 14 days. You can find the station's contact details here.
• Did you refuel at an unmanned station? You can request your receipt via our contact form.

Do the card numbers match?

If they do, there may be an issue with the receipt.

• Did you refuel at a staffed station? Please report this to the station as soon as possible. They can investigate the issue and guide you through the necessary next steps. You can also contact the station afterwards using the contact details available here.
• Did you refuel at an unmanned station? Please complete our contact form and attach a copy of the receipt together with the transaction shown on your bank statement. We will investigate the matter as quickly as possible.