When you pay at the pump with your payment card, your bank or card issuer may perform a pre-authorisation. This reservation is not made by Q8. Your bank or card issuer temporarily reserves an amount between €125 and €375 because the final refuelling amount is not yet known. You can find more information about this reservation here.

Are you sure this is not a reserved amount and that an amount was actually charged for a refuelling transaction that did not take place?

If this happened at a staffed station, please contact the station personnel. Every report is taken seriously, and the staff will help investigate the situation. If there is a technical issue, action will be taken as quickly as possible. You can find the station's contact details here.

Did this happen at an unmanned station? Then report it via this form. We will start an investigation and keep you informed of the outcome as soon as possible.