I made a double payment. What now?
Business Customer
Have you paid your invoice twice? Then there are several possible scenarios.
You pay your invoices via direct debit and you have another outstanding invoice
The double paid amount will automatically be offset against your outstanding invoice.
You pay your invoices manually and you have another outstanding invoice
Then you may deduct the double paid amount from your next payment.
You wish to receive a refund of the double paid amount
Send an email to credit@q8.com and include the following information:
- Customer number
- Invoice number
- Amount of the double payment
The amount will be refunded to the account from which the payment was made.
Private Customer
The above scenarios also apply to private customers.
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