I am not receiving Peppol invoices. What should I do?
Business Customer
To receive Peppol invoices, it is not enough to activate Peppol with us. You must also be correctly registered on the Peppol network.
Please check the following:
- You have an active Peppol licence with an accredited software provider.
- Your company is registered on the Peppol network. You can verify this via this link or this link.
- Your VAT number or company registration number is correctly linked.
- Your accounting software, service provider or portal is configured to receive incoming Peppol invoices.
You can use Peppol through your accounting software, a service provider or a Peppol portal.
Peppol invoices can only be received once these registrations and settings have been configured correctly.
Private Customer
As a private customer, you make mobile payments through the Q8 app using your payment card. Therefore, you do not need to activate a direct debit and you do not receive invoices. As a result, there is no need to activate Peppol invoicing.
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