It is possible that your current package no longer meets your business needs over time. In that case, you can change your package. Please note: only the fleet manager or account administrator can make changes or submit requests to modify the package.

View and compare your current package

1. Log in to the customer portal. Unable to log in? Click here.
2. Click Customer.
3. Click Contract.
4. Click Packages and fees to view your current package and costs.
5. Click Upgrade to compare the available packages. You will see your current package alongside the other options. Use Compare all features for a detailed overview.

Upgrade your current package

1. Log in to the customer portal. Unable to log in? Click here.
2. Click Customer.
3. Click Contract.
4. Click Packages and fees to view your current package and costs.
5. Click Upgrade to compare the available packages. You will see your current package alongside the other options. Use Compare all features for a detailed overview.
6. Click Confirm to upgrade.

You will receive an email confirmation of the package change. The upgrade takes effect immediately, and billing is settled at the end of the current month.

Downgrade your current package

You can request a downgrade via the contact form. Important points to note:

• The possibility of downgrading depends on your current package and the number of active cards (fuel, electric, or fuel & electric).
• Downgrading is not possible from the Compact package.
• Important: cards that are no longer used must first be blocked with the reason “Closure”. Any other reason makes a downgrade impossible.
• After review by our services, you will receive a confirmation by email.
• The downgrade takes effect on the first day of the month following the processing of your request.