As a private customer, you can easily terminate your Q8 electric contract via the Q8 app:

1. Log in to the Q8 app.
2. Open the menu in the top left.
3. Scroll down and select ‘Delete account’.
4. Confirm your choice. PLEASE NOTE: after this, you will no longer be able to log in to the app or portal, and you will receive a confirmation email.

Good to know: your data will be deleted in accordance with GDPR legislation and our General Terms and Conditions. Data that we are legally required to retain, for example for outstanding payments, invoicing, or legal proceedings, will only be retained for as long as required.

Send your request by email to

• cardsupport@q8.be for your Q8 Liberty contract (fuel cards)
• ev@q8.com for your Q8 Electric contract (charging cards)

Please note: are you using one of our business solutions? In that case, Fuel and Electric together form one contract. You cannot terminate these components separately. If you terminate your contract, both Fuel and Electric will be terminated.

Include the following in your email

• your customer number
• your company name
• the date on which you want to terminate the contract

Good to know

• The termination takes effect immediately, meaning that your cards can no longer be used
• Do you want to terminate your electric contract? Submit your request in good time. A monthly subscription fee is charged for each charging card. If you request termination during a month, you will still pay the subscription fee for that entire month. Tip: Preferably submit your request before the start of a new month to avoid additional subscription fees.

What happens next?

You will receive confirmation of the termination of your contract.  

What should you do with your cards?

You may destroy the card(s).