When is your fuel card replaced?

A fuel card has a validity period of four years. If your fuel card has been used during the four months before its expiry date, it will be automatically replaced and sent to the registered delivery address. You will receive the replacement fuel card approximately one month before the expiry date of your current fuel card.
If the fuel card has not been used during this period, it will be considered inactive and no replacement card will be issued.

How can you check whether a replacement card has been sent?

Are you the account administrator? Then you can easily check via the Customer Portal whether a replacement card has been sent. Do you not have access? Contact your fleet manager or employer.

1. Log in to the Customer Portal. Unable to log in? Click here.
2. Click the Cards tab
3. Click Search Cards
4. Click the three dots next to the fuel card
5. Click Details
6. If a future date (+ four years) is shown next to Expiry Date, a replacement fuel card has been sent.

Will the replacement fuel card keep the same settings as the expired fuel card?

Yes. The replacement fuel card automatically inherits the same settings as the expired fuel card. Card limits, card number, PIN code, product restrictions, PIN settings and other card configurations remain unchanged.

Do you need to link the replacement card to the Q8 app again for mobile refuelling?

No. You do not need to link the replacement fuel card to the Q8 app again. The replacement card is automatically updated in the app. You will see that the expiry date of the linked card is automatically adjusted. Once you have received the replacement card, you can continue using mobile refuelling through the Q8 app.