Are you the account administrator? Then you can easily change the card reference yourself via the customer portal. Don't have access? Contact your fleet manager or employer.

Change the card reference

1. Log in to the Customer Portal. Unable to log in? Click here.
2. Click the Cards tab.
3. Click Search Cards.
4. Click the three dots next to the card.
5. Click Edit.
6. Enter the desired reference in the Card Usage Reference field.
7. Click Confirm to save the changes.

Track your request

1. Go back to the Cards tab.
2. Click View Card Requests.
3. When the status Success is displayed, your request has been registered successfully (please note that this may take a few minutes).

Will I automatically receive a new fuel card with the updated card reference? 

When you change the card reference, a new fuel card is not automatically issued. The change is processed digitally only and is immediately visible in your reports. The updated card reference will only be printed on a new card when your fuel card is automatically replaced after four years. Would you like to receive a physical fuel card with the updated card reference sooner? Then request a new card through the customer portal. Click here to view the required steps.

Do you have a business account with one or more fuel cards? If so, follow the steps above to block or unblock your fuel card. Don't have a business account? You can easily pay for fuel with the Q8 app by linking a payment card.