Have you found your Q8 liberty / Q8 electric card after it was previously blocked?
In most cases, you can unblock the card yourself via the online portal.

If your company has a fleet manager, this person can do this for you.
If your company does not have a fleet manager, you usually have access to the portal yourself and can take care of this on your own.

How to unblock your card via the online portal

1. Go to Q8 libertyweb and log in
   Can’t log in? Please consult the FAQ “I can’t log in to Q8 liberty web. What should I do?”

2. Go to ‘Cards’ and select ‘Search cards’

3. Find the relevant card

4. Click on the three dots at the end of the card’s row

5. Select ‘Unblock’

6. Confirm your choice

After confirmation, the card is immediately active again and can be used.

Unable to unblock the card via the online portal?

If you are unable to unblock the card via the online portal, we recommend:

• requesting a new card via the portal, or

• contacting us at cardsupport@q8.be