How can I manually pay my invoice?
Business Customer
Payment of your invoice normally occurs via direct debit. Was the payment exceptionally not executed? Then you can manually pay the invoice.
Manual Payment
When you manually pay an invoice, it is important to:
- Include your customer number and invoice number in the message. This allows us to process your payment correctly
- Make the transfer to the correct account number. This is stated on your invoice, but below you will find an overview:
- If you are a Belgian customer, make the payment to: BE71 2100 0523 0069 (BIC: GEBABEBB)
- If you are a Dutch customer, make the payment to: NL36 BNPA 0227 9194 32 (BIC: BNPANL2A)
- If you are a Luxembourg customer, make the payment to: LU45 0030 0015 9981 0000 (BIC: BGLLLULL)
Good to know
- It may take a few days before your payment is visible in our systems
- You do not need to send proof of payment. Processing happens automatically
- If your invoice has remained unpaid for a long period, your file may have been transferred to a collection agency. They will contact you further for the handling of your file
Private Customer
You cannot request a fuel card without a business account. If you want a fuel card for private use, the application is handled through an accredited member organization that offers fuel cards. In the meantime, you can easily refuel via the Q8 app by linking a payment card. Do you have a business account with one or more fuel cards and receive our invoices? Then follow the steps above.
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