Are you paying for your charging session at a Q8 electric charger with a debit or credit card? 

Your bank will temporarily reserve €45.00 on your account. This ensures that there is sufficient balance available to pay for your charging session afterward. We call this a pre-authorization.

Do you have less than €45.00 available? Then your bank may reserve part of your remaining balance.

After your charging session, the charging details are processed and you are charged only for the amount of kWh actually charged. The temporary reservation is then released by your bank.

Do you still see the reserved amount on your account after charging, for example with an * or the description ‘reservation’? Don’t worry. Sometimes your bank needs a little more time to release the reservation. In exceptional cases, for example in the event of a malfunction, this can take several days.

Is the amount reserved for longer? Then contact your bank. The reservation is placed by your bank and is also released by your bank. Q8 electric only receives the amount for your actual charging session.

Are you paying for your charging session at a Q8 electric charger via the Q8 app or Q8 electric bussiness app? 

We will temporarily reserve €60.00 on your account. This ensures that there is sufficient balance available to pay for your charging session afterward. We call this a pre-authorization. In most cases, we can settle the amount quickly. However, in exceptional cases, it may take some time for some charging stations to send us the transaction. As a result, the reservation may remain open for a little longer.