Are you experiencing a malfunction or have you noticed a defect at a Q8 charging point?
Thank you for reporting this to us. This allows us to follow up on the issue as quickly as possible.

Please first check whether the charging point is actually a Q8 charging point.
Our card can also be used at charging points from other brands.
If the charging point belongs to another operator, we ask you to first contact the phone number displayed on the charging point. The operator of that charging point will be able to assist you the fastest.

How can you report a malfunction or defect at a Q8 charging point?

You can report a malfunction or defect via one of the options below.

• Telephone
  We are available Monday to Friday from 8 a.m. to 6 p.m. via
  +32 3 241 35 35
• Contact form
  You can also report a malfunction or defect via the contact form at the bottom of this page.

If possible, please include:

• the location of the charging point

• the number or ID of the charging point

• a brief description of the issue

This helps us resolve the issue more quickly.