Unable to charge your car at one of our charging stations? The issue is often easy to resolve. Please go through the checklist below:

1. Check your charge card

• Make sure your charge card is active.
• Have you recently activated your card? It may take a few days before it works everywhere.
• Please try again later if needed.

2. Contact your charge card provider

• Is your card still not working? Please contact your charge card provider.
• They can check if your card is compatible with our charging stations.

3. Check the charging station

• Is there a light on at the charging station?
• Is the light red? This may indicate a fault.

If you see a red light or are unsure, please contact us. We are happy to help!

Please note: If you are a Q8 Electric business customer and you have a Q8 Electric charge card, please make sure to check this page.